In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine.
As an administrator of your Freshdesk account, here’s how you can export customer data:
Customer details export
Navigate to the People icon and click on Contacts.
Select the Export button towards your right.
Click on the required fields to extract customer data.
Select the Export button to receive an email with the export.
Additionally, you may use the Freshdesk API call to pull all the customers’ profile information.
Customer ticket export
Navigate to Tickets tab from the menu.
Navigate to the Filters panel on the right, and choose the required option from the Contacts dropdown.
Now click on Apply button to filter tickets.
Click on Export button above the Filter page.
Select the export format, time interval, and click on the required fields to extract customer data.
Select the Export button to receive an email with the export.
Alternatively, you can also use the Freshdesk API call to export all the tickets of a customer.