We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Filters are advanced display markups that can be used to crunch down a variable or string to a useful format. They can also be used to pull out information from a particular variable. Here are a few examples:
{{ string | upcase }} → will convert a string to uppercase
{{ string | size }} → will return the number of characters in the string
{{ string | replace: ‘Ticket’, 'Case' }} → will replace all instances of ‘Ticket’ with ‘Case’
{{ string | date: "%Y %b %d" }} → will return a date
{{ string | truncate: 20 }} → will truncate the string to 20 characters
{{ string | strip_html }} → will strip all HTML and return plain text version of the string
You can also combine multiple filters together in a liquid statement:
{{ string | upcase | strip_html }} → uppercase plain text version of the string
Note: Freshdesk uses Liquid version 2.4.1 and supports the filters given in this page